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Heating Advice

Wondering how you'll tell a great installer from the rest? Here are the key questions to make sure you make the best choice with your boiler replacement.

Houses and cars aside, replacing your boiler is likely one of the most expensive purchases you'll make, so you want to get it right. In amongst the jargon and sales, it's easy to get lost when looking for the best deal. Ask our four key questions and be sure you'll get the best price and a dependable installer.

Armed with accreditations

There's two main accreditations to look out for when searching for a reliable and reputable installer; Gas Safe and Trust Mark. As a general rule, the more accreditations the better.

Gas safe replaced CORGI in 2009 and is required by law by all gas installers in the UK. Gas Safe ensures that installers have completed rigorous training and testing to achieve the standard and safety required. Those operating without Gas Safe are working illegally.

All installers listed on Heatable are Gas Safe registered.

Trust Mark is a government endorsed scheme, where tradespeople undergo thorough vetting and checks as well as on-site inspections.1 Companies with the accreditation sign up to three cornerstones, including great trading practice and technical competence. Should the worst happen, all customers of Trust Mark companies have access to insurance should the firm cease trading, as well as a disputes service in case of any issues.

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Troublesome timescales

There's no point in going with a company with a three-week waiting list if it's mid-winter and your boiler is caput. Most installers should be able to fit a new boiler within 7 days. Note that this may be slightly longer if they need to arrange a finance plan, or if it's the busiest time of the year.

If you're in a real hurry, some installers can fit a boiler as quickly as in 24 hours. However, if you can be flexible; do. You may be able to negotiate on the price and get a cheaper deal if you can hang on for the installer's suitable time.

What's included?

All prices on Heatable include VAT ?? but that may not be the case if you are collecting quotes yourself. Make sure to ask for the final amount to be paid in writing, including any VAT or extras.

You should never pay the engineer until the install is done and you're happy that all of the agreed work has been completed. 

Before you go ahead with a deal, be clear on what is included in the price. A power flush, smart thermostat and waste disposal are all great - but they're not standard with every install. Which services are included with your quoted price and how much will additional services cost?  

What's the deal with the warranty?

From 12 months to 12 years, boiler warranties vary a lot. An average warranty is around 5 years, so be wary of anything less. Some warranties include a service plan too, so you can rest assured that your boiler is performing well, year on year.

Most warranties are held with the manufacturer, so should the time come you'd need to contact the boiler make directly.

However, some installers offer an extension on the manufacturer warranty. Ask yourself if the company is well established and easy to contact. You want to know that, should you need to claim on your warranty in a few years' time, you'll be able to get hold of them.

 

 

1 www.trustmark.org.uk/aboutus/what-is-trustmark

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