What's in this article?
**Updated 24th March**
As of today, the 24th March, we've taken the decision to delay processing new 'non-essential' orders in an effort to combat the spread of Coronavirus.
Ultimately, the health and safety of the UK population is more important than anything right now - if we were to carry on as normal, we would potentially putting that health at an unecessary risk. It would be irresponsible.
We will look to resume normal service and turnarounds as soon as possible, when it is safe to do so.
What is 'essential'?
If your current boiler is broken beyond economical repair, is providing no heat/hot water, or not operational - getting your home back up and running is essential to us. Please contact us on 0330 113 1333 if the dates available on our booking calendar are not soon enough, and we'll do our best to fit you in as a matter of urgency.
If your boiler is currently functional (i.e, providing heat/hot water) - this is not essential. You can still book a replacement boiler installation online for a date a little further on.
What happens if I have an existing order?
If you already have an order booked in, or scheduled, we will do our absolute best to ensure that it is fulfilled as planned. If there are delays, or issues obtaining materials, please bear with us. Our team will be working around the clock to keep the wheels moving.
What happens if I/you need to cancel?
You'll have the option of re-arranging your installation for a later date, or, we will process a full refund.
When can I book a 'non-essential' installation for?
We've put a hold on any new orders for the next 21 days, initially. If the pandemic shows no signs of slowing down, we may need to extend this and we will be in contact with all customers if there are any changes.
Please, please, please - stay inside, stay safe.