What is the HIES consumer code and what protection can it offer to those considering renewables like solar panels or battery storage? Here we explain the advantages.
When considering a new solar or renewable energy installation, one of the major concerns for consumers is not just the initial cost, but also the risk of companies going out of business, leaving them without the guarantees and support they were promised.
At Heatable, we fully understand these concerns and have taken proactive steps to address them by becoming proud members of the Home Insulation & Energy Systems Contractors Scheme (HIES).
HIES is a vital scheme for the renewable energy sector, offering a framework that ensures trust, quality, and reliability for both consumers and installers.
By being part of this scheme, we can offer our customers an added layer of security that is crucial in today’s market.
Among other benefits, the HIES scheme offers two key protections:
Deposit and Guarantee Protection: This ensures that your investment is safeguarded, even if a company ceases trading before the work is completed.
Dispute Resolution: A robust framework that provides access to mediation and an independent ombudsman, ensuring that any issues are resolved fairly and efficiently.
In this guide, we will explain exactly what HIES is, how it works, and why it is so important for homeowners looking to invest in solar, battery storage, or other renewable technologies.
By choosing a HIES-accredited installer, you are making a smart decision to protect your investment and ensure a smooth, worry-free installation process.
PS We are Which? Trusted Traders, offer HIES protection, and MCS-certified solar panel installation nationwide. Simply answer these questions, get your fixed price and arrange your free design.
What is HIES?
The Home Insulation & Energy Systems Contractors Scheme (HIES) is a consumer protection organisation established to ensure that home energy products, such as solar panels, insulation, and other energy systems, are installed to high standards.
HIES provides assurance to consumers that the companies they deal with are reputable, reliable, and adhere to rigorous standards of quality and service.
How Does HIES Work?
HIES operates through a comprehensive accreditation process. Solar installers and other energy systems contractors must go through this process to become members of HIES, which includes the following key components:
Vetting and Accreditation: Before being accepted as a member, contractors undergo a thorough vetting process. This includes background checks, financial audits, and a review of their previous work and customer feedback. This ensures only qualified and reliable companies gain HIES accreditation.
Code of Practice: HIES members must adhere to a strict code of practice that covers all aspects of their operations. This code ensures high standards of workmanship, transparency in pricing, and ethical business practices.
Consumer Protection: One of the standout features of HIES is its robust consumer protection framework. This includes deposit protection, work-in-progress insurance, and a comprehensive warranty for the installed products. These measures provide peace of mind for consumers, knowing they are protected against financial loss and poor workmanship.
Dispute Resolution: HIES offers a free, independent dispute resolution service to handle any complaints or issues that may arise between consumers and contractors. This service aims to resolve disputes amicably and fairly without the need for lengthy legal processes.
Explore a Solar Case Study: Check out an insightful Q&A session featured in one of our detailed case studies on domestic solar panels. Hear directly from a Heatable customer in the UK and gain valuable perspectives on their experience here.
The image above shows a 23-panel solar installation, carried out by the MCS-certified solar team at Heatable, featuring the REA Fusion2 solar panels.
The Role of HIES for Solar Installers
For solar installers, being a member of HIES provides several significant benefits that enhance their credibility and trustworthiness in a competitive market:
Increased Consumer Trust: Accreditation by HIES serves as a seal of approval, indicating that the installer meets high standards of quality and reliability. This can be a decisive factor for consumers when choosing a solar installer.
Enhanced Consumer Protection: By offering extensive consumer protection measures, HIES members can assure clients that their investments are safe. This includes guarantees on deposits, work-in-progress, and long-term warranties, making it easier for consumers to invest in solar energy systems confidently.
Access to Resources and Support: HIES provides its members with various resources, including training, updates on industry regulations, and marketing support. This helps solar installers stay ahead of industry developments and continuously improve their services.
Dispute Resolution Support: In the event of a dispute, HIES provides an impartial resolution service, which helps maintain good customer relationships and protects the installer’s reputation.
Conclusion
The Home Insulation & Energy Systems Contractors Scheme (HIES) is an essential framework for ensuring quality and trust in the renewable energy sector.
For solar installers, HIES accreditation not only boosts credibility and consumer confidence but also provides robust protection and support mechanisms.
As the demand for sustainable energy solutions grows, the role of HIES in maintaining high standards and protecting consumers becomes increasingly vital.
By choosing HIES-accredited installers like Heatable, consumers can be assured of a reliable, high-quality service that contributes to a more sustainable future.
Why else should you choose Heatable?
Without boasting you should get your solar installed with us, here's why:
Thousands of Happy Customers: We boast an average score of 4.9 on Trustpilot, outperforming the market leader.
Which? Trusted Trader: Heatable is proudly recognised as a Which? Trusted Trader.
MCS Accredited: Our accreditation by the Microgeneration Certification Scheme (MCS) ensures high-quality standards.
Exclusive Panels: We offer REA Fusion solar panels, available only through Heatable.
Consumer Protection: As members of the HIES consumer code, we provide 2-year deposit protection.
Flexible Payment Options: Choose from multiple payment methods, including finance options.
Fixed Price Guarantee: Enjoy transparency with no hidden costs.
Save Your Quote: You can save your quote and decide later.
Bespoke Design Tool: Draw your own conclusion (literally) on whether solar is worth it for you, here.
